Live / App
This page sets out the legal basis on which presidensloy operates your account, how we handle the data tied to it, and what actions are available to you under our policy. Access and eligibility depend on local law and are available only where local regulations permit.
presidensloy operates under a policy framework designed for members accessing the platform from eligible regions in Indonesia. We collect only the account data necessary to verify your identity, process transactions through your chosen wallet — DANA, OVO, or GoPay — and maintain account security. We do not sell or share your personal data with third parties for marketing purposes, and we do not retain payment credentials beyond what your chosen e-wallet provider requires for transaction completion. Our legal posture is jurisdictional: availability depends on local law, and we encourage you to confirm that access is permitted in your region before creating or using an account. Where local law creates a conflict with these terms, local law takes precedence. Any change to our policy is published on this page first; the version shown here is the one currently in effect. If you use your account after a policy update is posted, that use signals your acknowledgement of the revised terms. Questions about specific clauses can be directed to our support team through the channels listed further down this page. We aim to respond to policy enquiries within the timeframe shown in your support ticket once it is logged.
Our policy applies to your account relationship with presidensloy directly. It does not extend to every service or link you may encounter while using the platform. The four areas below clarify what falls inside and outside its scope so you can act with clear expectations.
Policy covers how we authenticate your login, store your session data, and manage access from mobile or desktop. Steps shown in your account settings page reflect the current access rules. Third-party login aggregators are outside this scope.
Transactions processed through DANA, OVO, or GoPay are covered to the point they enter or leave your presidensloy wallet balance. The e-wallet provider's own terms govern the transfer leg on their side; we cannot override those terms.
Game titles from studios available on our platform — including content from Pragmatic Play, PG Soft, and JDB — are provided under separate content agreements. Our policy covers your account interaction with that content, not the studios' own terms.
Links or integrations pointing away from presidensloy pages are not covered by this policy. We have no authority over external sites and accept no liability for content, data handling, or terms on those destinations.
As an account holder, you have concrete actions you can take in relation to your data and account record at any time. Your transaction history — including wallet movements through DANA, OVO, and GoPay — is visible under the account history tab after login; you do not need to contact support to view it. If any personal detail in your account profile is incorrect, you can request a correction by raising a ticket through the support channel; our team will confirm the update or ask for verification documents if the change affects identity fields. You can also ask us, in writing, what categories of data we hold linked to your account. We will respond with a summary through the same support channel. If you wish to close your account, the request must come from the registered contact method on file so we can confirm it is genuinely you making the request. Each of these steps is available regardless of which wallet you use.
Open the account history tab after login to see your full transaction log. Wallet entries from DANA, OVO, or GoPay each appear with a reference number and timestamp you can match against your e-wallet statement.
Raise a support ticket naming the field you want updated. Identity-linked fields such as your registered name or contact method require verification before the change takes effect. The status of the request is shown inside the ticket thread.
Send a written data enquiry through the support form. We will confirm the categories of personal data linked to your account. We do not share the raw data itself externally; the response is sent to your registered contact only.
Submit a closure request from your registered email or verified contact. We confirm identity before proceeding. Any wallet balance must be withdrawn to your DANA, OVO, or GoPay account before closure is finalised; the steps are shown in the closure confirmation message.
For any question about this policy — your rights, data we hold, account closure or a clause you want clarified — use the contact paths below. Route your request through the channel that matches your situation; each path logs a ticket so you have a reference for follow-up.
Open the live chat widget from any page while logged in. State that your question is about policy or account data at the start of the conversation; the agent will route it to the correct team and log a reference number for you.
Use the support form for written policy enquiries, data requests, or account correction requests. Attach any relevant wallet reference or account screenshot so the team can locate your record without back-and-forth.
Account closure and identity correction requests must originate from the email address or phone number registered on your account. This confirms the request is genuine. The registered contact is shown in your account profile settings.
We want you to understand the practical mechanics behind this policy, not just the headline commitments. Below are the four areas we get asked about most when it comes to how the account actually works behind the scenes.
We retain account data for as long as your account is active and for a period after closure required by applicable law. Transaction records tied to DANA, OVO, and GoPay are retained for the minimum period required for financial record-keeping. After that window, non-essential data is deleted.
We use session cookies to keep you logged in across pages and to remember your preferred lobby view between visits. You can clear cookies through your browser or device settings at any time; doing so will end your active session. We do not use cookies to track activity outside our platform.
Your account password and wallet link are stored using standard encryption practices. If you suspect unauthorised access, change your password immediately using the account settings page and contact support through live chat to flag the activity. We do not ask for your password by message.
When this policy changes, the updated version is published on this page with the effective date shown at the top. For any clause-level question you cannot resolve through this page, use the support ticket form. Reference your account ID in the subject line so the team can pull your record directly.
The questions below come up most often when members read through this policy. If yours is not covered here, raise a ticket through the support form and we will respond to the specific clause or account situation you are asking about.
Yes. The policy covers your account regardless of which device you use to log in — mobile, tablet, or desktop. Session data is tied to your account credentials, not to a specific device. Access still depends on whether local law in your current region permits use of the platform.
You can request a summary of the data categories we hold by submitting a written enquiry through the support ticket form. We confirm what categories are linked to your account and send the response to your registered contact only. We do not send raw data files through chat.
Your wallet link to DANA, OVO, or GoPay is removed from our system when your account is closed. Any remaining balance must be withdrawn to your e-wallet before closure is finalised. The closure confirmation message will walk you through the withdrawal step before the account is deactivated.
An updated version is published on this page with the effective date shown at the top. We do not send policy update alerts by default, so we recommend checking this page if you have an open support conversation about a policy matter. Using your account after an update is posted signals acknowledgement.
Raise a support ticket through the form and mark it as a data handling query. Include your account ID and a description of the concern. The team will review the record and respond through the ticket thread. For urgent access concerns, use live chat and state it is a data matter at the start.
Game studios such as Pragmatic Play, PG Soft, JDB, PlayStar, Bigtime Gaming, and CQ9 supply game content only. They receive only the session data necessary to run a game round. We do not share your personal profile, wallet details, or contact information with any studio.