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This page explains how presidensloy collects, uses and protects the information linked to your account — from your login details to wallet transactions made through DANA, OVO or GoPay. Our approach applies wherever our platform is available under local law and eligible regional conditions.
When you create an account with presidensloy, we collect the details you enter during registration — your name, contact address and the wallet identifiers you connect, whether that is DANA, OVO or GoPay. We also record the activity tied to your session: which sections you open, which wallet method you select for a transaction, and the device type your session runs on. This information serves one purpose: to keep your account working correctly and to let us identify and resolve issues you raise with support. We do not sell your personal data to third parties. Data linked to your payment methods — including DANA account references, OVO numbers or GoPay wallet IDs — is held only long enough to process the transaction and satisfy any record-keeping obligation that applies under Indonesian law. Where we store data with a third-party service provider, that provider is contractually required to handle it only for the purposes we specify. Access to your stored data is restricted to the team members who need it to operate or improve the service. We keep retention periods as short as the applicable legal framework allows.
DANA wallet references are recorded per transaction and retained only as long as required for account reconciliation and any applicable legal record obligation.
OVO transaction identifiers are stored to match your deposit or withdrawal record inside your account history, then subject to the same retention limits.
GoPay wallet data is handled identically — processed for the transaction, logged in your account history, and held no longer than the retention schedule requires.
Not every data point on our platform falls under the same rules. This section maps out what sits inside this policy, what falls outside it, and how the boundary is drawn for the four main areas of your account experience — so you know exactly which protections apply where.
Login credentials, session tokens and device identifiers generated when you sign in are fully covered by this policy. We control how they are stored, how long they are kept and who can read them inside our systems.
Transaction records tied to DANA, OVO or GoPay sit within this policy for the data we hold on our side. The wallet provider's own terms govern how they handle data at their end — we have no control over that side of the record.
Game session data — such as which title you opened or how long a session ran — is captured by us and covered here. Game outcomes and results are determined by the studio's certified logic; we record the outcome but do not alter it.
Links to external sites, third-party analytics tools or any service outside our direct operation are not covered by this policy. Where we use a sub-processor, we name it in our data register and restrict its use contractually.
Your account data is not locked away from you. There are four actions you can take at any time, and each one has a clear path inside presidensloy. To review the personal details we hold — your registered name, contact address and linked wallet identifiers — open your account settings after login. The current state of your profile is shown there. If something is wrong — a name spelling, an outdated contact address or a wallet ID that no longer matches your active DANA or OVO account — you can correct it directly in the same settings page or raise a correction request through support. For questions about how a specific piece of data is used, or to ask us to delete data that is no longer needed and that we are not legally required to keep, you can reach the team through the contact paths listed in the support section below. We aim to acknowledge data requests within a reasonable period and will tell you if a legal obligation prevents us from acting on a deletion request straight away.
Log in and open account settings to see the personal details and wallet identifiers we currently hold against your account. No separate request is needed for this view.
Update your name, contact address or linked wallet reference directly in account settings. If the field is locked, submit a correction through the support contact path listed on this page.
Contact support to ask how a specific piece of data is used, which category it falls into, or how long it will be retained. We will respond with the applicable information.
Ask us to remove data that is no longer necessary and that no legal obligation requires us to keep. We will confirm whether the request can be fulfilled and explain any restriction that applies.
If you have a question about this policy, want to check what data we hold, or need to raise a correction or deletion request, these are the paths to reach the right team. Use the channel that works best for you — all three routes go to the same data and account team.
Open the chat widget from any page inside your logged-in account. Tell the agent this is a data or privacy question and they will route it to the correct team.
Send your request to the support email address shown in your account dashboard under the Help section. Include your registered account name and the specific data point you are asking about.
The help centre accessible after login contains a dedicated data and privacy request form. Submitting through the form creates a tracked reference number so you can follow the status of your request.
We handle your data through four consistent practices — each one visible in how your account behaves rather than just stated as a claim. These apply across all devices and persist whether you are browsing sports markets, switching to the casino lobby or checking a wallet transaction.
We use session cookies to keep you logged in across pages and preference cookies to remember your last selected wallet method. You can clear these through your browser settings at any time; doing so will end your current session and reset stored preferences.
Access to your account data is protected by the login credentials you set. We do not store your DANA, OVO or GoPay password — only the wallet identifier you have linked. Account activity that looks unusual triggers a review process visible in your notification inbox.
Transaction records are kept for the period required under applicable Indonesian regulations. Once that period ends and no open dispute exists against the record, we delete or anonymise the data. The current retention schedule is available on request through support.
When this policy changes in a material way, we display a notice inside your account dashboard before the change takes effect. Continued use of the platform after the notice period counts as acknowledgement of the updated terms.
These are the questions we receive most often about account data, wallet privacy and your rights under this policy. If your question is not answered here, use the support contact paths above.
We hold your registration details — name, contact address and the wallet identifiers you have linked, such as your DANA or OVO reference. We also keep a record of your session activity and transaction history for as long as applicable regulations require.
We do not sell your data. We share it only with sub-processors who help us operate the platform — for example, payment processing infrastructure for DANA, OVO and GoPay. Each sub-processor is contractually restricted to using your data only for the purpose we define.
Log in and open account settings. Your registered details and linked wallet identifiers are displayed there. For a full data summary including session and transaction records, submit a request through the support contact paths listed on this page.
Yes. Submit a deletion request through live chat, email or the help centre form. We will confirm whether the request can be fulfilled. Some records — particularly transaction data — may need to be retained for the period required by Indonesian regulations before deletion is possible.
A notice will appear inside your account dashboard before any material change takes effect. The notice will explain what has changed and when the new version applies. Continued use of the platform after the notice period is treated as acknowledgement of the updated policy.
We store only the wallet identifier you link — not your GoPay password or access credentials. That identifier is used to match your transaction records. Access to stored wallet data inside our systems is restricted to the team members who need it to operate your account.